Thankyou Group Pty Ltd ACN 132 861 879 (“TYG”, “we”, “us” and “our”) recognises the importance of safeguarding your personal information.
Your privacy is important to us and we want to manage your personal information in a professional and responsible manner.
The Privacy Act sets standards for the way we must deal with personal information by regulating:
Personal information is any information or opinion (whether true or not), which either identifies you or from which your identity can reasonably be determined.
We only collect your personal information where that personal information is necessary for one or more of our functions or activities.
The types of personal information we collect may differ depending on your relationship with us. Personal information includes:
Sensitive information is personal information that includes information about your:
racial or ethnic origin; political opinions; sexual preferences or practices; criminal record; or health.
Sensitive information has extra protection under the law. In general, we do not collect sensitive information about you. However, we will only collect this information if it is necessary to do so and you have consented to its collection.
For example, if you report a health concern or issue related to our products, we would ask you for details of any illness or injury you have suffered and other health related details. We may also require you to undertake a police check as part of your employment with us or if you have been invited to participate in a projects trip to visit one of our funded programs.
We will not use or disclose your sensitive information other than as allowed by the law or with your consent.
If you contact us to make a general inquiry about our business or products, you do not have to identify yourself or provide any personal information unless you require us to get back in touch with you at a later stage or if you would like us to send you further information or
You can also notify us that you wish to deal with us by not identifying yourself or using a pseudonym. However, if we are not able to collect personal information about you we may not be able to provide you with the products, services, information or assistance you require.
For example we will not be able to send you information about our products if you have not provided us with a valid email address or phone number.
We collect personal information from you in the following ways:
When collecting this personal information, we will do so only by lawful and fair means and not in an unreasonably intrusive way. TYG may use third party service providers to collect and store personal information on our behalf.
Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from third parties. However, in some instances, this will not be practicable. In some cases, we collect personal information about you from publicly available sources (such as the internet) and from third parties (such as mutual contacts or your referees provided during the recruitment process if you apply for a job with us).
TYG takes reasonable steps to protect and store your personal information, including limiting access to such information to internal employees on a need-to-know basis and using password protected servers.
However, when submitting any personal information about yourself on the internet, it is important to note that internet security is not absolute. TYG takes reasonable steps as required by the Privacy Act to ensure that our website is protected from outside sources, and we encourage you to make sure your computer is adequately protected. If you post personal information on our website, we will consider that you have consented to the collection of this information.
We will use your personal information for the primary purpose for which it was collected. The primary purpose of collection is the main reason we collect your personal information in the first instance.
The primary purpose for collecting your personal information will vary depending on the nature of your relationship with us.
We will only use personal information beyond the primary purpose where it is related to that purpose or where you consent to the further use.
When you provide your personal information to us it may be transferred to our service providers, including those located outside of Australia.
The types of persons and organisations to which we may disclose your personal information include the following:
TYG does not sell or share your personal information with any other company for that company’s direct marketing services.
For clarity, we may share your personal information to our service providers who may use the personal information for direct marketing services on our behalf, however, we will not share your personal information with other companies for the purpose of those companies marketing their own products to you unless we specifically ask for and receive your permission to do so.
If you do not wish to receive ongoing promotional news or information about our products and services, you can request to be withdrawn from our contact list or marketing database at any time, either by contacting us or by using the opt out function contained in our direct marketing, newsletter or other emails.
Once you have made this request, TYG will remove your personal details and will no longer continue to engage in any direct marketing communications with you.
We are obligated by law to retain some types of personal information, such as employee records, for a set period of time. As such we will not allow removal of such personal information.
In general, we will retain and use your personal information to communicate with you indefinitely until you “opt out” of these communications by informing us that you no longer wish to receive such communications.
For certain types of personal information, particularly employee records, we are obliged to retain these for seven (7) years after an employee finishes their employment with us. If you submit your personal information as part of a job application, your details are stored on a secure recruitment database for our records. This allows us to consider your application for future vacant positions if you are unsuccessful in obtaining a position with us at first instance. It is our usual practice to request your permission to contact you about future job vacancies. You are entitled to request that we remove your information from this database.
"Cookies" are a standard for storing small pieces of data on a web client (ie. the web browser on your computer). TYG websites store a unique ID on your web client in order to identify you while using the website. No actual personal information is collected in this
Please keep in mind that whenever you give out personal information online, for example, via message boards or chat, that information can be collected and used by people you do not know. TYG does not guarantee the security of any information you disclose online and you do so at your own risk.
Under the Privacy Act 1988 you have rights of access to and correction of personal information that we hold.
To access your information is generally a free service. Sometimes, we may ask that you send this information to us in writing to assist us. On occasion, if further more detailed personal information is in our archives, a small fee may be charged to cover the cost of obtaining the information for you. We will inform you of any charges payable upon your request.
You may request access to the personal information we hold about you and seek the correction of such information by contacting our customer service function at [email protected].
TYG aims to respond to requests for access to personal information within thirty (30) days.
The Privacy Act does permit us to deny you access to your personal information in certain circumstances, including if:
there is current or pending litigation regarding the personal information; the request is frivolous; permitting access would be in breach of the law; providing the information would pose a threat to health or public safety; or providing the information would interfere with another person's privacy.
Any denial of a request for access to personal information will be accompanied by an explanation setting out our reasons for doing so.
Where any information is not accurate, up-to-date or complete, you can request that the information be amended.
In some instances where it is not practical to update your personal information, we may choose to note your desired changes and place them together with the original personal information on our records.
If you wish to access or correct your personal information, or if you have any concerns or enquiries about how we deal with your personal information, you should contact us at [email protected] or if you are in Australia, you may call us on 1300 655 887
The privacy legislation requires us to respond to your request in 30 days, and you must allow us the full 30 days to respond before you can escalate any complaint you may have.
We will at first seek to deal with you via phone. If your complaint is not satisfactorily resolved after the phone call, we would meet with you in person.
If you are not satisfied with our response to your complaint after this meeting, you can refer your complaint to the Office of the Australian InformationCommissioner (refer to OAIC website at www.oaic.gov.au for more details)
Last updated on: 29 September 2015