Terms Of Use

Overview

This “Thankyou™ | Pop-up Online Shop” website is operated by Thankyou Group Pty Ltd (ABN 40 132 861 879). Throughout the site, the terms “Thankyou”, “we”, “us” and “our” refer to Thankyou Group Pty Ltd. Thankyou offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

Section 1 - Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

Section 2 - General conditions

To the extent permitted by law, we reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

Section 3 - Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Unless we expressly state otherwise in writing, our prices do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered, and you will be responsible for payment of all such taxes and duties.

Section 5 - Products

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Returns Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or to any person (to the extent permitted by law), geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

You must ensure that your purchase and, if applicable, import of the products does not contravene any laws. 

Section 6 - Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You must keep any password used with this Service confidential and not disclose it to any other person.  You must not permit any other person to use your account with us or to access the Service with your password.  You must change your password immediately if you have reason to suspect it has been compromised.

If you believe that any person has accessed your account in breach of these Terms, you must notify us immediately. 

Section 7 - Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

Section 8 - Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

Section 9 - User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trade mark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy, which can be found here.

Section 11 - Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer of warranties; limitation of liability

Refunds and returns

We are not required to provide a refund or replacement if you change your mind. For more detail, please refer to our Returns Policy. Our goods also come with guarantees that cannot be excluded under the Australian Consumer Law.

Disclaimers

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us and to the extent permitted by law) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

To the extent permitted by law, in no case shall Thankyou, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless Thankyou and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 – Suspension and termination

If you fail, or we reasonably suspect that you have failed, to comply with any term or provision of these Terms of Service, we may deny you access to our Services (or any part thereof) without notice but you will remain liable for all amounts due.

Section 17 - Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing law

These Terms of Service and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of the state of Victoria, Australia.

Section 19 - Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact information

Questions about the Terms of Service should be sent to us at hello@thankyou.co. *

By participating, you agree to abide by these terms and conditions, terms of use, Privacy Policy and Returns & Refunds policies available on our website.

Buy Any Deodorant & get 2 products 50% off

  • The promotion starts at 9am AEST 12/09/2024 and ends at 9am AEST 18/09/2024, or until stocks last.
  • This discount only applies to all deodorant products
  • To redeem this offer, customers must add any deodorant products & any other two products to their cart.
  • 50% off will be applied to the two cheapest items in cart
  • Only available for items purchased via Thankyou's eCommerce website thankyou.co.
  • Applies to one-time purchases only.
  • Can't be combined with other discounts.

Deodorant Money-Back Promotion:

  • The promotion starts at 9:00 AEST 12/09/2024 and ends at 5:00PM AEDT 04/10/2024
  • This offer is only available for Thankyou deodorant purchased between 12/09/2024 and 04/10/2024
  • This promotion is for the marketing of the Thankyou Deodorant range and the marketing of the Thankyou brand
  • Customers are entitled to a refund of the Thankyou deodorant purchased if unsatisfied, and a replacement deodorant of a preferred brand, if the Thankyou deodorant was purchased between 12/09/2024 and 04/10/2024
  • This offer is only available for Thankyou deodorant products purchased via Thankyou’s eCommerce website thankyou.co or at Coles Supermarkets
  • For purchases made via Thankyou’s eCommerce website, the total order value after discount must be greater than $79 to qualify for free shipping, for orders below the total value of $79, normal shipping rates apply.
  • Customers must be individuals, with a valid email address and a residential address in Australia
  • To redeem a replacement deodorant product, the consumer must present proof of purchase of a Thankyou deodorant product
  • Redemption requests must be made in writing by emailing hello@thankyou.co
  • Competitor deodorant product back guarantee is permitted to one per person
  • The replacement competitor product offered is up to the value of $15 (AUD) and must be a product that is available within major Australian retailers (Coles & Woolworths)
  • Any other queries about any Thankyou products, please contact us directly at hello@thankyou.co
  • Thankyou reserves the right to modify or terminate this promotion, including these terms and conditions, but such modification or termination will not have effect on any orders made prior to that time.
  • These terms and conditions are not intended to impact any statutory consumer rights you may have. We respect and uphold your rights as a consumer. We encourage fair and responsible use of the Money-Back Promotion.
  • By participating, you agree to abide by these terms and conditions, terms of use, Privacy Policy and Returns & Refunds policies available on our website.

Kollab x Thankyou Giveaway:

Giveaway Terms and Conditions

  • Eligibility: This giveaway is open to Australian residents, aged 18 years or older.
  • Entry: To enter, participants must sign up for the email newsletter through the pop-up form on www.kollab.com.au or https://thankyou.co/ during the month of October 2024. Participants can double their chances by subscribing to both Kollab and Thankyou email lists.
  • Giveaway Period: The giveaway will run from 1 October to 31 October,
  • Concluding at 5pm AEST
  • Prizes: The prize pack will be awarded to three randomly selected participants. Prizes are non-transferable and no cash alternatives are available. Prize pack includes the below products: 
  • Winner Selection: Winners will be selected randomly from all eligible entries at the end of the competition. Winners will be contacted via the email provided during signup and must respond within 7 days. Failure to do so will result in forfeiture of the prize, and a new winner may be drawn.
  • Data Sharing: By entering, participants agree that their email address will be shared with both Kollab and Thankyou for marketing purposes. Subscribers can opt out at any time.
  • General Conditions: Kollab and Thankyou reserve the right to cancel or modify the giveaway if fraud, technical failures, or any other factor impairs the integrity of the promotion.

 

CYBER50%2024
  • Promo: 50% off everything excluding baby wipes
  • Promo period: 27 November 9am AEST to 3 December 2024 9am AEST
  • Exclusivity: Valid only for purchases made through thankyou.co
  • Exclusions: All products are on sale except for the baby wipes.
  • Limitations: Promo not eligible to be combined with other promotions
  • Shipping and Delivery: Due to the high volume of orders, please expect potential delays with courier services. We encourage you to monitor your order through the tracking information provided.
  • Customer Service: Our customer service team will be available to assist you; however, we anticipate a higher than normal inquiry volumes. Please know that we will strive to respond as quickly as possible.